For Our Communities

A Guide for Re-entryat Exchange Building

As our communities begin to return to work, we remain as committed as ever to the well-being and success of our customers. Our vision of creating spaces that bring humanity to the workplace and allow people to thrive remains unchanged.

We know that wellness in the workplace is paramount to you at this time and that our environments need to be safe, adaptable and easy to access.

Our commitment to collaboration

This plan aims to address your needs and provide support during this time. The content was based on guidance from the Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH), and the orders and strong recommendations of Orange County, California, dated May 22, 2020. The plan was also informed by your input to our recent email survey – your time and thoughtful answers are greatly appreciated. We are here to support you at every step of your reentry to the workplace, and we will continue to share information and updates.

Our commitment to community

Ensuring the safety and well-being of all Canvas occupants will remain a top priority for us. We have been conducting enhanced cleanings and have placed additional hand sanitizing stations throughout the building. In addition, we have provided regular, proactive tenant communications to keep you informed of this rapidly evolving situation. As you return to work, you will notice various signs reminding occupants to maintain social distancing and to wear recommended face coverings while in the building.

Our commitment to convenience

We will continue to offer regular building communications and virtual health and wellness programs for tenants working remotely.

To provide a space where customers can thrive while staying safe, we have also made adjustments to our common areas including changes to layouts and furniture. We have spaced out or removed common area seating throughout the campus, and provided hand sanitizing stations to ensure our spaces facilitate social distancing needs and proper sanitation, while allowing for collaboration and community.

Re-Entry Information

To support your transition back to The Exchange, we developed a re-entry plan, which includes the following:

Face Covering Requirement

All building occupants are required to wear a face covering over their nose and mouth while in the building’s indoor public spaces (including lobbies, parking garages, elevators, elevator banks, and common restrooms) per the order from the Seattle & King County Public Health. An exception may be made where a face covering would inhibit an individual’s health or the person is otherwise exempted from complying by the Seattle & King County Local Health Officer Directive. Please see the link below for more information:

Path of Travel

To manage the flow of traffic, tenants occupying the Low Rise (Floors 1-12) will utilize the 1st Floor entry and exit. All deliveries and vendor guests for the Low Rise will also utilize the 1st Floor / 1st Avenue entry. Tenants occupying the High Rise (Floors 13-22) will utilize the 4th Floor / 2nd Avenue entry and exit. All deliveries, vendors and guests for the High Rise will also utilize the 4th Floor / 2nd Avenue entry and exit.

Please follow the traffic pattern as directed by the signage within the building. As both lobbies have four doors, two doors will be used for entry and two doors will be used for exit, each set of doors will be clearly marked. Please note, any ADA assistance required by using alternative entrances will be accommodated.


In accordance with CDC recommendations, all persons should practice at least six feet of social distancing while on the property. All seating within the lobby and common area will remain closed until further notice. Security will monitor lobby activity and will encourage social distancing practices.


Security officers will assist on Floor 1 for Low Rise access and on Floor 4 for High Rise access to coordinate elevators for tenants and deliveries. Please adhere to six-feet of social distancing when waiting for elevator access as marked in building lobbies and limit elevator occupancy as signage indicates. Subject to previously mentioned exceptions, face coverings must be worn in the building, and this is especially important where six feet of social distancing is limited, such as inside elevator cars. As an additional measure to facilitate cleaning, vinyl coverings have been installed over the elevator floor buttons in each cab.


Stairwells can be considered as an alternate means of travel between floors if multi-floor tenants have installed stairwell card readers.

Service Elevator

Service elevator access will be limited to maximum occupancy of four. Low Rise tenant deliveries, if possible, should be delivered through the 1st Avenue entry. High Rise tenant deliveries, if possible, should be delivered through the 2nd Avenue entry. The service elevator will be restricted to freight/deliveries only, no passenger use will be allowed.


Building amenities will remain closed through Phase 1 of the Washington State Safe Start Plan. Reopening will not be considered until such time as the CDC, State and City authorities determine it is safe to do so.

The Bike Storage Room will continue to be available to our tenants to support alternative commuting options. Access will be limited to four people at one time and face coverings should be worn while utilizing the space.


Signage is posted throughout the building to promote safe practices for our community. Please familiarize yourself with all building signage and adhere to practices as specified. 


The Exchange will be open to Access Card use only. If Tenants are expecting deliveries, guests or visitors, they are required to meet them at the building entry to provide access. Subject to the previously mentioned exceptions, visitors are required to wear a face covering while in the building’s common areas (including lobbies, parking garages, elevators, elevator banks, and common restrooms). Visitors are expected to follow six-feet of social distance while in the building. Please instruct your employees and visitors not to enter the building if they or their family members have been personally directed to remain quarantined, are experiencing COVID-19 symptoms, or have traveled recently outside the U.S.

Enhanced Cleaning

We will continue working closely with our cleaning service providers and contractors to ensure that they are following CDC guidance. Hand sanitizer dispensers are available throughout the building. Building day porters will be dedicated to regularly wiping down handrails, and other high-frequency touch points throughout the lobby and other common areas. If tenants would like to take additional preventative actions, our facilities cleaning service provider is available to provide tenant-specific cleaning.

Please review Governor Inslee’s four-phase plan to Reopen Washington, which can be found here:

Before you elect to occupy your office, please review the CDC’s COVID-19 Employer Information for Office Buildings and Governor Inslee’s Safe Start Washington: A Phased Approach to Recovery to ensure your employees are adhering to these standards, which can be found here:

If you have questions regarding the Governor’s plan, please call the Department of Health’s COVID-19 Public Information Number, 1-800-525-0127, available 6 a.m. – 10 p.m. PST daily. 

We appreciate your partnership and look forward to welcoming your team and ensuring your continued success. 


We continue to approach the situation with an abundance of caution and follow guidance from the CDC, as well as executive orders from local government authorities. We will work closely with our facilities' cleaning service providers and contractors to help prevent the spread of the virus in the building. We will also continue to notify tenants in the building upon learning of a confirmed case. Here are some resources to review as you plan your return to the workplace.

See our national Tenant Toolkit Resources



Brenda Kipling
Senior Property Manager
(206) 357-4330

Keri Dunkelberger
Property Manager
(206) 981-2024


Regular Business Hours
Monday - Friday
8:00 a.m. - 8:00 p.m. ET
In English only

Coronavirus Disease 2020 Questions

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TTY 888-232-6348

About EQ Office

EQ focuses on the experience of its 31 million square feet – how space feels, activates and performs to amplify the human experience. We're proud to work hand-in-hand with more than 1,500 customers of all sizes, from Fortune 100 companies to emerging startups, to bring humanity back to the workplace. Our diverse team of 200+ professionals is responsible for creating inspired office environments in major cities across the country including Chicago, New York, Los Angeles, San Francisco, and Seattle. As a U.S. office portfolio company wholly owned by Blackstone's real estate funds, we have the resources to lead the changes happening in workspace. Explore your space for greatness at